Privacy Policy - Escucha

Introduction

Welcome to Escucha. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our application and tell you about your privacy rights.

Information We Collect

We collect and process the following types of information:

Account Information: Email address and user ID
Usage Data: Listening time, progress, performance statistics, and audio playback history
Subscription Data: Subscription status, purchase history (processed by Apple/Google)
Device Information: Platform type (iOS/Android/Web) for app functionality
User Feedback: Bug reports and issue descriptions you submit

We do not directly collect payment information. All payment transactions are processed securely by Apple App Store or Google Play Store.

How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our service
To manage your subscription and provide access to premium content
To track your progress and learning statistics
To improve and personalize your experience
To address technical issues and improve app functionality
To communicate with you about your account and subscription

In-App Purchases and Subscriptions

Our app offers monthly subscriptions ($1.99/month) processed through:

Apple App Store (for iOS users)
Google Play Store (for Android users)

Payment information is handled directly by Apple or Google. We only receive confirmation of your subscription status. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. You can manage or cancel your subscription through your Apple ID or Google Play account settings.

Data Storage and Security

Your data is stored securely using Firebase services. We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Third-Party Services

We use the following third-party services:

Firebase (Google): Authentication, database, and cloud storage
Apple App Store: In-app purchase processing (iOS)
Google Play Store: In-app purchase processing (Android)

These services have their own privacy policies governing the use of your information.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data (via account deletion in Settings)
Object to processing of your data
Request restriction of processing your data
Request transfer of your data
Withdraw consent
Cancel your subscription at any time through your Apple ID or Google Play account

Data Deletion

You can delete your account and all associated data at any time through the Settings > Account section of the app. This will permanently remove:

Your account information
All learning progress and statistics
User preferences and settings

Note: Subscription cancellation must be done separately through Apple or Google.

Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising CCPA rights

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing

Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: support@escuch.app